Associated Home Care

Director of Operations

Operations - Leominster, MA - Full Time

About Associated Home Care
Fueled by a real understanding of today’s challenges, Associated is committed to a fundamental re-imagining of what it means to age. With over 20 years of operating experience, we have built a replicable service prototype, developed profitable, long-standing referral relationships, and created an innovative brand that positions us to serve the future customer. We are embarking on an exciting new growth chapter that focuses on client service excellence, caregiver engagement, technological innovation, and growth in new markets. 

The Opportunity
We are a mission-driven organization that is dedicated to improving the lives of seniors as they age.  We are passionate about what we do -- providing seniors and their families with a comprehensive, vetted and coordinated in-home service network that is high-touch, tech-enabled, compassionate and extremely well managed. We are in the exciting and dynamic home healthcare industry.  Our market opportunity is large and growing as the baby boomers age and the home increasingly becomes the epicenter for care as consumers demand convenience and lower-cost solutions. 

Job Summary:
Responsible for the overall organization and financial success of assigned care center(s) and for directing care center operations and functions in accordance with approved policies, procedures, and standards. Ensures the enhancement of business development and continuous improvement of care center efficiencies and fiscal success.

Essential Duties and Responsibilities:
  • Responsible for managing a team of office and field staff.
  • Improves team engagement and retention; participates in office staff recruitment, hiring, orientation, assignment, ongoing development, and evaluation to ensure appropriate staffing.
  • Ensures care center and staff compliance with all regulations, laws, policies, and procedures, to include successful resolution of deficiencies identified through internal or external audits. Collaborates with the Compliance department to ensure compliance in a timely manner.
  • Participates in Care Center budget development and Monthly Operating Review meetings.
  • Ensures accurate billing for services; analyzes data to identify issues; and drives issue resolution.
  • Ensures client, family, and external stakeholders’ satisfaction with services.
  • Directs business development activities for the care center(s).
  • Collaborates with local Clinical Manager and nursing leadership in implementation of clinical and clinical operations standards.
  • Performs other duties as assigned.
Qualifications and Skills:
  • Required: Bachelor’s degree with 2+ years’ experience in business office setting and/or two additional years of management/leadership experience may be substituted for degree requirements.
  • Proven positive history of leadership.
  • Excellent customer service and problem-solving skills.
  • Exceptional written and oral communication skills.
  • Ability to prioritize and manage high volume decision making.
  • Computer skills including Microsoft Word, Excel, PowerPoint, and Outlook
  • Preferred: Experience in Home and Community Based Services (Elder Home Care preferred), Managed Care and/or Waiver programs.
Physical Demands:
  • Prolonged periods of sitting.
  • Subject to eye and hand strain from working on a computer.
  • May be required to lift and move boxes, medical records, etc.
Work Environment:
  • Office environment.
  • Moderate degree of travel (25-40%).
   Benefits:
  • 401k
  • Medical, Vision & Dental Insurance
  • PTO, Sick Time, Floating Holidays


AHCOS1000
 

HouseWorks, LLC and its Family of Companies is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.

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