Nursing Scheduling Resources Manager

Woburn, MA

Full Time

Entry Level

About Associated Home Care

Fueled by a real understanding of today’s challenges, Associated is committed to a fundamental re-imagining of what it means to age. With over 20 years of operating experience, we have built a replicable service prototype, developed profitable, long-standing referral relationships, and created an innovative brand that positions us to serve the future customer. We are embarking on an exciting new growth chapter that focuses on client service excellence, caregiver engagement, technological innovation, and growth in new markets.

The Opportunity

We are a mission-driven organization that is dedicated to improving the lives of seniors as they age. We are passionate about what we do -- providing seniors and their families with a comprehensive, vetted and coordinated in-home service network that is high-touch, tech-enabled, compassionate and extremely well managed. We are in the exciting and dynamic home healthcare industry. Our market opportunity is large and growing as the baby boomers age and the home increasingly becomes the epicenter for care as consumers demand convenience and lower-cost solutions.

Job Summary:

Provides leadership and guidance to the scheduling and field staff teams through overseeing and managing the day-to-day operations of the Nursing Scheduling Department.

Essential Duties and Responsibilities:

Manages teams to include training, mentoring, coaching, and development of individual team members.
Oversees the team’s work responsibilities, monitors performance in accurate scheduling, implements changes as necessary to continuously improve performance and compliance.
Manages vendor and service provider relationships and monitors volume capacity and quality as assigned.
Audits schedules and documentation to ensure compliance with procedures, including prior authorization for services.
Communicates with Director, Case Managers, and Clinical team to ensure quality initiatives are met.
Assists Director of Operations in achieving care center productivity standards.
Reviews and tracks schedulers’ requests for time off and coordinates scheduling changes with the Director of Operations.
Schedules clients’ visits as required
Upload documents and forward to appropriate contracts
Monitor and track care plans
Review time sheets/schedules for accuracy
Runs and reviews reports pertaining to client volume, schedules and nursing productivity
Professional communication with all contracts
Conducts training and orientation for Nursing department
Monitor compliance training for department
Assists with payor audits
Performs other duties as assigned.

Qualifications and Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s degree or (4) years of equivalent experience preferred
2-years recent experience as a Scheduling Coordinator in a home care agency or other healthcare field.
Minimum one (1) year management or supervisory experience preferred
Highly motivated
Competency in Microsoft applications including Word, Excel, and Outlook
Ability to work effectively both independently and as part of a team
Excellent telephone and customer service skills
Must pay attention to detail, stay organized, and be flexible

Physical Demands:

Must remain in stationary position for long periods of time at desk or computer.
Requires occasional standing, sitting, walking; using hands to finger, handle, or feel objects, tools or controls; reaching with hands and arms; climbing stairs; hearing; talking.
May be required to lift and move boxes, medical records, etc

Work Environment:

Office environment
Occasional travel outside between offices to run errands, attend meetings, etc (25%)
Will be assigned a primary office location with flexibility to assist and travel other locations as business needs arise.

Make a difference in the life of a senior. Apply now!

AHCOS1000

HouseWorks, LLC and its Family of Companies is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.

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